Returns and refunds
We recommend that you read on to learn about your rights and our obligations to you. If you have any concerns or need further clarification please contact us.
Quality Guarantee
If you are not satisfied with your purchase, you can return it within fourteen (14) days for a full refund of the purchase price. Any refund requests outside of this fourteen (14) day period must be made in accordance with our refund policy below.
Your entitlement to a refund or exchange
Were we are required to do so under any relevant laws, including the Australian Consumer Law you will be entitled to a refund or exchange where. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for. Should you require a ring to be resized, we will allow one resize at no charge.
Returning products to us
We want you to be wowed by your purchase so please contact us in the first instance to let us know what’s gone wrong. If you wish to return products to us, we recommend that you do so as soon as possible. Any delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.
How to return items
Email: info@gemmastone.com.au
Package the products in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you received the product/s in originally. Include the jewellery and the completed Return Form, and if possible, its original box.
Gemma Stone takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Gemma Stone makes no representations or warranties in relation to the security.
Send the product/s to Gemma Stone
C/o Spit Junction Post Shop
Parcel Collection 1013233896
60 Spit Rd
Mosman NSW 2088
Upon receipt of the products, we will inspect the relevant products and if they are returned in accordance with this Refunds & Returns Policy, we will issue you with a refund or exchange.
Return delivery charges
We recommend you return the product to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer and are non-refundable, except in cases where we have made a shipping error.
Provision of refunds or exchanges to you
If after assessing the condition of the returned product/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within 3-5 business days of our receipt of returned products.
