14-DAY RETURNS

Our Policy

Gemma Stone Pty Ltd ABN 51 621 127 866 makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.

 

Returns and refunds

We recommend that you read on to learn about your rights and our obligations to you. If you have any concerns or need further clarification please contact us.

 

Quality Guarantee

If you are not satisfied with your purchase, you can return it within fourteen (14) days for a full refund of the purchase price. Any refund requests outside of this fourteen (14) day period must be made in accordance with our refund policy below.

Please note the Quality Guarantee does not apply to sale items or custom made jewellery. Any items that have been engraved or specially created for you will not be refunded. Should you require a ring to be resized, we will allow one resize at no charge.

 

Your entitlement to a refund or exchange

Were we are required to do so under any relevant laws, including the Australian Consumer Law you will be entitled to a refund or exchange where. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for. Should you require a ring to be resized, we will allow one resize at no charge.

In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
  • your full name and address;
  • the original order number; and
  • the reason for claiming the refund or exchange.
You will not be entitled to a refund or exchange where you have simply changed your mind.

 

Returning products to us

We want you to be wowed by your purchase so please contact us in the first instance to let us know what’s gone wrong. If you wish to return products to us, we recommend that you do so as soon as possible. Any delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.

We reserve the right to assess the condition of a returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the product only. You may be entitled to an exchange for an identical item, or one of a similar value.

 

How to return items

Email: info@gemmastone.com.au

Package the products in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you received the product/s in originally. Include the jewellery and the completed Return Form, and if possible, its original box.

Gemma Stone takes no responsibility for goods that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and Gemma Stone makes no representations or warranties in relation to the security.

Send the product/s to Gemma Stone

C/o Spit Junction Post Shop

Parcel Collection 1013233896

60 Spit Rd

Mosman NSW 2088



Upon receipt of the products, we will inspect the relevant products and if they are returned in accordance with this Refunds & Returns Policy, we will issue you with a refund or exchange.

 

Return delivery charges

We recommend you return the product to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer and are non-refundable, except in cases where we have made a shipping error.

 

Provision of refunds or exchanges to you

If after assessing the condition of the returned product/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within 3-5 business days of our receipt of returned products.

All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.

 

 

 

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