FREE SHIPPING

 

Shipping Policy

GEMMA STONE is pleased to offer free shipping to anywhere within Australian, through Aust Post.
To make your Gemma Stone purchasing experience as stress-free as possible, we also offer a 14-day return policy* however return shipping costs must be made at your own expense.

 

Delivery time

Many of our pieces are made to order, thus time from order to delivery will vary accordingly.
Any piece that we have in stock will be shipped within 48 hours of your purchase. All made to order pieces will take 28 days to reach you.
Some orders may arrive earlier than the expected delivery date if they are ready beforehand. You will however, receive an email confirmation once your order is shipped, outlining the expected delivery time.

 

Your piece/s

We understand that jewellery is often a gift or for a special surprise occasion. If this is the case, please let us know what we can do to make sure your surprise is maintained. Special arrangements, such as Saturday delivery or delivery on a particular date, can be made by contacting us at info@gemmastone.com.au or +61 2 91887 887
Any piece purchased will be presented in our beautiful boxes and packaging.

 

Can orders be fast tracked?

If you have an urgent order, we will do our best to work within your timeframes. Additional fees may be required.

 

SHIPPING POLICIES

For your protection:
  • Gemma Stone always insures and register all items for their full value during the transportation process
  • Please make sure that the delivery address provided is either a physical business or home address only. We will not ship to P.O. box addresses
  • All deliveries will need to be signed off by persons over the age of 18.
We are committed to a timely delivery for your order. We use Aust Post for all shipping requirements due to the on-time delivery guarantee however, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.
 
If you have any questions about our shipping procedures, please contact us on info@gemmastone.com.au or +61 2 91887 887